26 Things Pro Athletes Should Never Say

#21 – Stop asking to be traded to Monaco.

Media skills training can have a lighter side– especially if your trainer includes some videos of President George Bush in full bumbling mode. For President Bush it was often the delivery. He had a knack. For the rest of us, there are things to say and there are things not to say. Ever. No matter what.

Jason Gay at the Wall St Journal has taken that time honored tradition of hind sight and applied it to Red Sox pitcher Josh Beckett, who had the temerity to get defensive when questioned about his habits on days off. Now if Beckett and the Red Sox were playing well this would have blown over in a New York minute (sorry, couldn’t  resist).  But they are not. So Joe Six Pack at Fenway Park wants his multi-millionaires to spend the day in complete and total angst, suffering. Doing something, anything, to get back on track. Beckett played golf.

If you are a media skills trainer, enjoy the material for your training sessions. If you are a sports fan, take a look at yet one more criticism of millionaire athletes. If you are a Boston Red Sox fan, check out some of my other posts. Perhaps one on China.

Jason.          Love it.

http://tinyurl.com/7kubqae

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Branding Evolves in China

A recent Wall St Journal article “China Tries the Finer Things”,http://tinyurl.com/bu2uer8 ,
talks about Chinese investors buying luxury brands from European companies that have suffered from the recent soft local market. China’s Shandong Heavy Industry Group recently purchased Italian yacht maker Ferretti Group. Other more well-known deals included assets of Jaguar Land Rover and a failed attempt to buy Saab Automobile AB of Sweden.

This is more than opportunistic buying by Chinese companies. It is a recognition that China’s longstanding advantage in lower cost manufacturing is in decline and that a longer term strategy is in order. While some local brand building has occurred, e.g. Haier, to succeed in global markets, Chinese companies will have to adapt. That means hiring local managers, investing in local research and even listing subsidiaries locally. One reason for Haier’s success is that they have learned to do that.

An article in the 2010 Economist identified this trend earlier,http://www.economist.com/node/17463473 ,

Some believe China Inc. can be a bit sinister in how they manage such acquisitions. Many in America think that Chinese telecoms-equipment firms participate in hacking scandals and pose a threat to its national security.

China often buys assets as a way to preserve the supply chain for their rapidly growing economy, e.g. strategic investments in global mining companies that help China Steel secure a steady supply of raw materials like iron ore and coking coal. But on the luxury and retail side of things, the key will be to let local managers run the businesses and the brands they have built over time. It will be interesting to watch how this plays out.

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Into Battle Without Armor

That’s what one regional official of the Susan G. Komen for the Cure foundation commented it felt like. “We were eaten alive,” said one. Another commented that “there was no crisis management plan…they were completely caught off guard.”

The furor was over a decision made at senior levels of the foundation to bar organizations that are under federal investigation from applying for grants. Not a totally illogical decision on the surface. But it surprised executives when the decision, immediately affecting Planned Parenthood, was roundly perceived as a political one.

What should leadership at the Susan G. Komen for the Cure foundation have done?

The first would have been to look very, very hard at both sides of a decision that touches a political third rail – abortion. For foundation leadership to not see the potential for controversy in this decision is stunning.The real issue seemed to be more about Planned Parenthood’s support of abortion rights than its practice of supporting mammograms and thus helping to prevent breast cancer. There were almost as many people who criticized the reversal of the decision as those who protested against the original action.

The second would have been to be more clear about what the decision meant. Funding for Planned Parenthood was not specifically eliminated. Applications for grants were to be denied until the House investigation was complete. Not that the clarification would have mattered much given the nature of the debate.

But most importantly they should have had a crisis mananagement plan, specifically how to deal with the media and the response that quickly emerged. For many organizations, it is not a matter of if but when a slip-up of this sort happens.

Finally a plan of another sort is needed. A recovery plan. The annual event for the Susan G. Komen for the Cure foundation is around the corner. What the organization does between now and then – and what they actually do on Mother’s Day 2012 – will say a lot about the future of this group.

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That Just Happens To Other People, Right?

We have talked in this space about the inability to prepare and to be ready for imminent crisis making the actual crisis more difficult than it has to be. Whether it is Penn State or Herman Cain or Hewlett Packard, there are examples all around us of people and organizations that are oblivious to the risk of exposure. And don’t think it is just about overzealous news media or Internet trolls. There are firms who, for a fee, will be happy to dig up dirt on your competitor’s CFO and make sure that previously hidden transgressions get some airplay.

Now comes a book which reveals some of the methods, how this is done. The book is “We’re With Nobody: Two Insiders Reveal the Dark Side of American Politics” by Michael Rejebian and Alan Huffman. An excerpt ran in the WSJ this week.

http://tinyurl.com/6rcz5z2

Not only is the Internet available to data mine but other more traditional tactics are there to use. Ex-wives and husbands, former employees, tax accountants…the list goes on. It all depends on your situation, how competitive a market you may be in and the nature of your competitors, how heavily scrutinized your financials may be by Wall Street and other factors.

I once heard of a media skills trainer who ended a rigorous training session with a CEO about to engage in a media tour, with one final hypothetical question. “So, tell me, how has your arrest for DWI affected your ability to serve as a CEO?” The response was quick. “WHAT? That charge wasa dropped. How did you find out about that?” The reply was equally quick. “I got it on the Internet, without even trying too hard. And if I can find it, a reporter sure can. Now let’s talk about the proper response to that kind of question. ”

Privacy may be a thing of the past. Awareness and preparedness do not have to be.

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Tell the truth and tell it quickly.

It seems simple. But every day we pick up a newspaper or go to a web site and see that once again, someone has violated the two most important core principles of crisis communications – of all communications for that matter – tell the truth and tell it quickly. It was Herman Cain. Then it was Penn State officials. Rest assurred another will surface shortly.

Why is simple honesty so hard for people at times? Agreed, stress can do funny things to your judgement. But in today’s society there are no shortcuts and there certainly are no secrets, so not only is honesty the best policy it really is the only policy. Unless you are an extreme gambler that is.

Presidential candidate Gary Hart once dared the media to follow him, to expose his secrets. They did. A decade later Bill Clinton saw the truth about Monica Lewinsky come out in pieces. Painfully. Slowly. Until he too was facing the hard truths.

Gatherers of todays news don’t need to be challenged. They do it every day. TMZ. The Drudge Report. They make yesterday’s Star tabloid look pretty tame.

So do yourself a favor. If a crisis hits be prepared to reveal the details. And depending on the nature of the crisis, call in a media counselor. And perhaps a lawyer. People and companies can recover from a crisis. It makes the healing more difficult when you start off on the wrong foot.

http://adage.com/article/news/penn-state-pr-majors-a-crash-crisis/231110/

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Brand in a Bad Economy

Revenues are not the only thing that suffers when the economy slumps. Brands take a hit. Research clearly shows that consumers increasingly scrutinize purchases, re-evaluate brand loyalties and are prone to trade down on brand purchases.

What’s an organization to do?

Some turn up the heat and spend even more on promotional campaigns seeking to strengthen their brand and possibly also capitalize on those brands that may be suffering.

Manufacturers sometimes reduce the size of packaging for consumer items such as snacks. They delay passing on cost increases. Many squeeze internally, trying to reduce expenses with things like delayed capital expenditures and workforce reductions.

Retailers have few options and eventually wind up discounting – either through increased coupons, sales or just across the board reductions.

Ann Zimmerman writes on the subject in the Wall Street Journal @ http://tinyurl.com/5wlmdll

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Digital Divide?

The Digital Divide. The long talked about chasm between the haves and the have-nots in the American economy. For years, access to technology and the ability to use the Internet have been described as a growing gap in not only the America culture but in those in emerging markets as well.

No more.

Smartphones are growing in their ability to access everything the Internet has to offer. They are also growing in use. Nielsen says that the number of smartphones will exceed the number of feature phones in the USA in 2011. http://tinyurl.com/yg6aury That means access and all the benefits that go along with that. For lower income Americans. For students. For anyone who in the past may have been “resource constrained”.

So, if you are thinking about how you get the attention of those audiences. Think again.
Lucy Hood of the WSJ talks about the growth of inexpensive prepaid cell phone plans and how that changes the way that Americans connect to the Internet for information and products. A worthwhile read.

http://tinyurl.com/44tsfa9

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Reputation CAN contribute to financial performance. Ask Apple.

That fact was apparent recently when Apple CEO Steve Jobs resigned. That particular day APL stock went up 1.3% on a down market day and then up another 3% the next day. Isn’t the departure of key management supposed to take the stock down? Jason Zweig at the Wall Street Journal called it a “halo effect” ( http://tinyurl.com/3qf6nm4 ) which is just another way of saying that Apple has built a brand and a reputation that is truly exceptional. All this has been enabled by Jobs. It is a part of the company culture and will not easily diminish after his departure.

Brand and reputation go hand in hand in today’s uber competitive global, consumer, retail environment, much the way advertising and public relations go hand in hand in an integrated marketing communications program. They feed off of each other and cannot be truly successful without each other.

In Apple’s case, Zweig makes the point that highly profitable firms generate trust – that consumers link that to the likelihood of high quality products, honest advertising and superior management. That may be a bit of a stretch but the linkages are clearly there.

Of course, it can be precarious connecting the performance of the CEO to the long term financial health of an organization. In the 1990’s it was George Fisher who was the darling CEO of Motorola when it was Bob Galvin, and before him Bill Weisz, who positioned the company so well for growth. Zweig makes the point about John Chambers of Cisco being every bit as smart now as he was when Cisco was a high flying tech success story, though his star has been tarnished in recent years with lackluster stock performance.

One thing is clear for consumer companies. A sterling reputation and strong brand may not be the only attributes that mean success but you cannot position yourself to be a leader without them.

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TV and the web compete for ad dollars

The transition in paid media is happening. Traditional daily newspapers are declining. So are lots of mass appeal magazines such as Newsweek and Time. Specialty magazines, however, have grown and continue to be introduced as the fragmentation of media in the USA continues.

One change worth keeping tabs on is TV advertising departing to the web. Internet video, the process of putting television programming on the web is in full force and television revenues are beginning to see a bit of a squeeze. Hula leads the charge (http://www.hulu.com/ ). How fast dollars move from network television to Internet hosted video over the coming years will be worth watching for those who have relied on television for access to U.S. consumers. Right now, TV advertising still commands a good sized budget from companies like McDonald’s, General Mills and Proctor & Gamble.

Sam Schechner at the WSJ writes an insightful piece in Monday August 15 edition
( http://tiny.cc/0pc16 ) that includes this observation:

Declines among younger viewers accelerated this TV season. At any given time of day, about 11.5 million people between 18 and 34 years old watched TV on traditional sets between last September and the end of last month, down 2% from a year earlier and 3.4% from two seasons ago, according to Nielsen Co. Networks are able to charge advertisers a premium for viewers in the age group, which also is a barometer for future viewing habits.

As long as the networks are able to keep the new (and more expensive) shows exclusively on prime time television, then their revenues will remain solid. Older programming on the web is the norm, with CBS releasing none of its current programming to the web and only 7% of its overall content.

For mass marketers and brand builders, it all bears watching.

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Lost control? That happened long ago.

Privacy is a thing of the past. Transparency has already happened, regardless of whether you chose to participate. These are the new realities of our cultures and how we communicate.

A lack of privacy used to be something we thought was only applicable to politics – if you had the courage to run for office you had to be ready to see bones from your closet appear on the front page. Traditional media was good at that. It was enough to scare some of the best and the brightest from running for public office. Others ran anyway and some like Colorado Governor Gary Hart even dared the media to expose them (not a wise idea it turns out).

Today it is not just the media that reveal our oft-hidden activities. Whether it is mobile phones with cameras or smart phones with video the ability to record content is ever-present. And Facebook, Twitter and a raft of social media make it easy to distribute – in mere seconds. Given that 70% of the world’s population has a mobile phone, the likelihood that you will escape being recorded is slim.

So control is gone and the best chance you have to have your story heard your way is to be the one telling it. Your carefully crafted message told via traditional media like television and print just will not get the job done in 2011. Being proactive, even aggressive, is the best insurance.

Welcome to the digital world. It is an exciting place where many things are possible. Secrecy, however, is unlikely to be one of them.

Curtiss Olsen says it well in, “Communication has changed — Are you ready?”
http://tiny.cc/idcn1

1. World population in 2011 is 7.1 billion people. According to the International Telecommunication Union (ITU) cell phone subscriptions hit 5 billion in 2010.

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