Category Archives: Reputation and Issues Management

Tell the truth and tell it quickly.

It seems simple. But every day we pick up a newspaper or go to a web site and see that once again, someone has violated the two most important core principles of crisis communications – of all communications for that … Continue reading

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Reputation CAN contribute to financial performance. Ask Apple.

That fact was apparent recently when Apple CEO Steve Jobs resigned. That particular day APL stock went up 1.3% on a down market day and then up another 3% the next day. Isn’t the departure of key management supposed to … Continue reading

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Lost control? That happened long ago.

Privacy is a thing of the past. Transparency has already happened, regardless of whether you chose to participate. These are the new realities of our cultures and how we communicate. A lack of privacy used to be something we thought … Continue reading

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Got a crisis? Get out in front of it.

Those were the words of Epsilon Data Management Chief Executive Bryan Kennedy when hackers stole consumers email addresses. Epsilon, a unit of Alliance Data Systems Corp, was not required to divulge the breech. Kennedy had a choice, be proactive or … Continue reading

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Listen Before You Leap

Social media experts agree. Before your company takes the plunge, lots of listening is in order. There are plenty of benefits to that, the obvious one being that you do not prematurely say or do anything that will come back … Continue reading

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What Is a Reputation Worth?

I often remind clients that one of the most valuable things that come out of crisis management preparation is that you remind yourselves what you and your company stand for. Your values are reaffirmed. Your integrity is front and center. … Continue reading

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Leadership transitions at GE

Omar Ishrak of GE Healthcare will become the new chairman and CEO of Medtronic in June, replacing Bill Hawkins. GE says Tom Gentile, the head of its aviation services division, will replace Ishrak as president and CEO of GE Healthcare. … Continue reading

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Prepare to Be Surprised in China

So you are interested in expanding into the world’s fastest growing economy – China. Take some counsel from those that are there already. One area of struggle is measuring progress. How do you estimate growth in the PRC when even … Continue reading

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Crisis Communications – Who Should Speak?

There has been a spirited debate on LinkedIn in one of the groups about crisis communications, specifically the question, can and should crisis communications be outsourced? There have been lots of good opinions and documentation for both possible solutions. One … Continue reading

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Six Sigma and Total Quality Management Are Not for Everyone.

Mary Benner, an associate professor at the University of Minnesota’s Carlson School of Management on lean management practices like Six Sigma and Total Quality Management: “They focus on mapping processes and predictable, measurable improvement. My research shows that tends to … Continue reading

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