Category Archives: Crisis Communication

Crisis Communications – Who Should Speak?

There has been a spirited debate on LinkedIn in one of the groups about crisis communications, specifically the question, can and should crisis communications be outsourced? There have been lots of good opinions and documentation for both possible solutions. One … Continue reading

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“No comment” is a risky strategy

When a company declines to comment in a “controversial situation,” about 65 percent of Americans think the company is guilty of wrongdoing (Porter Novelli). Many think that is a conservative estimate.

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Some crisis situations are entirely avoidable

Cited by Business Insider as among the biggest PR disasters of the decade is the early 2007 JetBlue flights at JFK airport that were delayed for up to 11 hours while they kept the passengers on the planes! The media … Continue reading

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