Category Archives: Crisis Communication

The Economist Weighs In On Data Security

We mentioned earlier in this space, outsourcing security and regularly testing your defenses are two specific ways to get better at protecting yourself. But here’s one approach that is plausible but rarely used. Apply deception. Deliberately plant data with enticing … Continue reading

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Hackers Focus On the Little Guys

It is the Target, Home Depot and U.S. government breaches that get all the attention but in a Verizon Data Breach Report it is the little guys who get hit the most often. Companies with fewer than 100 employees bear … Continue reading

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Crisis Damage Quantified

Occasionally we see it….data that deliver metrics on behavior. A recent article in the Wall St. Journal “At Work: An Executive’s Misdeeds Often Prove to Be Costly” cited a Mississippi State University , Drexel University study that suggests bad behavior … Continue reading

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Lessons from The Interview

Never mind that North Korea’s Supreme leader Kim Jong-un was able to get into the SONY organization’s files and embarrass Seth Rogan and a handful of SONY executives, the real culprit is organized crime and the burgeoning market for consumer … Continue reading

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Into Battle Without Armor

That’s what one regional official of the Susan G. Komen for the Cure foundation commented it felt like. “We were eaten alive,” said one. Another commented that “there was no crisis management plan…they were completely caught off guard.” The furor … Continue reading

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That Just Happens To Other People, Right?

We have talked in this space about the inability to prepare and to be ready for imminent crisis making the actual crisis more difficult than it has to be. Whether it is Penn State or Herman Cain or Hewlett Packard, … Continue reading

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Tell the truth and tell it quickly.

It seems simple. But every day we pick up a newspaper or go to a web site and see that once again, someone has violated the two most important core principles of crisis communications – of all communications for that … Continue reading

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Lost control? That happened long ago.

Privacy is a thing of the past. Transparency has already happened, regardless of whether you chose to participate. These are the new realities of our cultures and how we communicate. A lack of privacy used to be something we thought … Continue reading

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Got a crisis? Get out in front of it.

Those were the words of Epsilon Data Management Chief Executive Bryan Kennedy when hackers stole consumers email addresses. Epsilon, a unit of Alliance Data Systems Corp, was not required to divulge the breech. Kennedy had a choice, be proactive or … Continue reading

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What Is a Reputation Worth?

I often remind clients that one of the most valuable things that come out of crisis management preparation is that you remind yourselves what you and your company stand for. Your values are reaffirmed. Your integrity is front and center. … Continue reading

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