Category Archives: Uncategorized

What the Internet Is Doing to Our Brains Part II

The torrent of new technology and new ways to use it is unrelenting. Some push back. There is a recent emphasis by some investment management companies on human financial advisors, advisors that are actually NOT robo advisors, that new class … Continue reading

Posted in Innovation, Internal communications, Social Media, Uncategorized | Comments Off on What the Internet Is Doing to Our Brains Part II

Even cheapskates want customer service

“You get what you pay for” is a mantra that has been with us a long time but that doesn’t keep people from complaining and wanting more than their money’s worth. The Internet has given us more and faster ways … Continue reading

Posted in Uncategorized | Comments Off on Even cheapskates want customer service

Lessons from the world of sports

Digital communications are so fast that it is hard to recall or otherwise repair messages if you deliver that occasional mis-statement. Social media has made sure of that. Now we see further proof from the sports world of all places. … Continue reading

Posted in Media Relations, Reputation and Issues Management, Social Media, Uncategorized | Comments Off on Lessons from the world of sports

Technology and healthcare

Advances in technology combined with changes fostered by the Affordable Care Act (ACA) promise to make the healthcare landscape very different in the coming months. Ubiquitous broadband and wireless access now make it possible for a patient to have a … Continue reading

Posted in Uncategorized | Comments Off on Technology and healthcare

Can Non-Profits Lead the Way in Health and Human Services?

A recent article in the Wall St Journal suggests that they can, in the USA anyway. The Chronicle of Philanthropy says Americans are the most generous contributors on the planet, giving 2% of our annual GDP or twice as much … Continue reading

Posted in Uncategorized | Comments Off on Can Non-Profits Lead the Way in Health and Human Services?

26 Things Pro Athletes Should Never Say

#21 – Stop asking to be traded to Monaco. Media skills training can have a lighter side– especially if your trainer includes some videos of President George Bush in full bumbling mode. For President Bush it was often the delivery. … Continue reading

Posted in Uncategorized | Comments Off on 26 Things Pro Athletes Should Never Say

Tell the truth and tell it quickly.

It seems simple. But every day we pick up a newspaper or go to a web site and see that once again, someone has violated the two most important core principles of crisis communications – of all communications for that … Continue reading

Posted in Crisis Communication, Media Relations, Reputation and Issues Management, Uncategorized | Comments Off on Tell the truth and tell it quickly.